Report an accident or incident from your phone

Send a report

If anyone is hurt or in danger, call 911 first. Then report it here so your safety team is told right away.

1. In the menu, tap Incidents, then tap Report an incident.
2. Under What happened, tap the Type, for example Collision, Cargo damage or loss, or Near miss. Check the Date and Time.
3. In Where (address, highway, mile marker), type the place, or tap Use my location to save your GPS position.
4. Fill in Describe what happened and What was done at the scene.
5. Under Photos and documents, add photos of the scene, all vehicles, damage, plates and the other driver's licence and insurance.
6. Under Who and what was involved, tick your Power units, Trailers or Company vehicles. Your name is added to the report for you.
7. Under Other vehicles involved, tap Add a vehicle for each vehicle that is not your fleet's. If you are short on time, the Plate and a photo are enough. Add what you can: Province / state, Type of vehicle, their driver's name and phone, Their insurance company and Damage to this vehicle. Tap More: licence, owner, VIN for the rest.
8. Under Photos of this vehicle, add photos of the plate, the damage, and their licence and insurance card.
9. Answer the Yes / No questions under Injuries, damage and police, and add details where boxes appear.
10. Under Conditions, pick Weather, Road and Light, and add What may have caused it if you know.
11. Tap Send report. You see Report sent. Your safety team has been notified.

Add photos or notes later

1. Tap Incidents to see your reports with their status (Open, Under review or Closed). Tap a report to open it.
2. Under Photos and documents, pick the Kind, choose the Files and tap Upload.
3. Under Notes and history, type in Add a note and tap Add note.
4. While your report is Open, you can still change the other vehicles: under Other vehicles involved, tap Edit or add photos, or Add a vehicle.
5. Tap PDF report for a copy of your report.

Good to know

You only see the reports you sent. Your safety team handles the claim, costs and review, and only they can change the details or status. While your report is Open, you can still add or change the other vehicles.

If you see You are not on a fleet yet, so there is no one to send a report to, you are not linked to a fleet in DriverPass. Call your office instead.

Files can be photos, PDFs or Office files up to 20 MB each.