Report a problem to DriverPass through Miles

Tell Miles what went wrong, add a screenshot if you can, check the summary and click Confirm. The report goes straight to the DriverPass team.

Send a problem report

  1. Open Chat with Miles and click Report a problem (the bug button at the top of the chat), or tell Miles that something is broken or not working.
  2. Answer Miles's short questions: what you were doing, what you expected to happen and what happened instead.
  3. When Miles asks for a screenshot, click Add screenshot and choose the picture, or click Send without one.
  4. Check the summary card and click Confirm. Nothing is sent until you click Confirm, and Cancel sends nothing.
  5. Miles answers with your report number, for example DP-BUG-0042. Mention it if you write to DriverPass about the same problem.

What is sent

Your words, your screenshot, the page you were on, your browser and the recent error messages from that page. Web addresses are sent without sign-in codes or keys, and passwords, card numbers and keys you type are hidden.

Sending a report changes nothing on your account.

Good to know

Miles does not promise a fix or a date. The DriverPass team reviews every report.

You can send up to 5 reports a day through Miles. For more, email hello@driverpass.com. The same problem on the same page sent again within 10 minutes is only sent once.

Report a problem is for fleet owners and fleet staff who use Miles. For account or billing questions, open a support ticket. For how to do something, just ask Miles.

Fleet support tickets
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Plis nan Èd ak sipò

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Sipò

Kesyon frekan

Pou patwon ak konpayi transpò

DriverPass se yon platfòm verifikasyon chofè ak jesyon konfòmite ki fèt pou ede konpayi transpò senplifye anbochaj, entegrasyon, ak konfòmite flòt, tout nan yon sèl kote.
Nou fè ou ekonomize tan ak lajan lè nou otomatize entegrasyon chofè, swivi lisans ak dokiman, ak siveyans konfòmite, pou ou ka konsantre sou deplase machandiz.
Nenpòt gwosè, de 5 rive 500+ chofè. Nou travay ak flòt lokal, rejyonal, ak long distans, enkli konpayi transpò nan Etazini ak Kanada.
Wi. Ou ka ajoute dispatchè, HR, ofisye konfòmite, oswa jeran, chak ak pèmisyon pèsonalize.

Pou chofè

DriverPass pèmèt ou jere tout dokiman, sètifikasyon, ak dosye ou yo nan yon sèl kote. Rete òganize epi pare pou djòb tout tan.
Non. DriverPass gratis pou chofè.
Pa gen pwoblèm. Jis konekte sou nenpòt aparèy pou jwenn pwofil ou, dokiman yo, ak istorik la. Nou sovgade tout bagay an sekirite.
Wi. Ou ap resevwa alèt otomatik lè dokiman yo prèt pou ekspire, epi ou ka voye renouvèlman yo dirèkteman nan telefòn ou.

Pou ekspeditè

Wi. Nou bay yon foto an tan reyèl sou konfòmite konpayi transpò ak chofè pou ekip jesyon founisè ou a.

Konfòmite ak sekirite

Nou swiv klas lisans, kat medikal, verifikasyon antereyan, fòmasyon fini, ak plis. Ou ap resevwa alèt anvan anyen ekspire.
Wi. Nou sipòte nòm konfòmite Etazini ak Kanada. Kit se yon dosye DOT nan Etazini oswa lisans Klas 1 nan Kanada, nou la pou ou.
Pa gen pwoblèm. DriverPass pèmèt ou asiyen diferan lis verifikasyon konfòmite selon kalite chofè pou anyen pa rate.
Mande Miles
Miles Asistan DriverPass
Alo! Mwen se Miles, asistan DriverPass ou. Mwen ka ede ou aprann sou sèvis nou yo, fonksyon yo, ak kijan DriverPass mache pou chofè, flòt, koutye, ak ekspeditè. Kisa ou ta renmen konnen?