Report a problem to DriverPass through Miles

Send a problem report

1. Open Chat with Miles and click Report a problem (the bug button at the top of the chat), or tell Miles that something is broken or not working.
2. Answer Miles's short questions: what you were doing, what you expected to happen and what happened instead.
3. When Miles asks for a screenshot, click Add screenshot and choose the picture, or click Send without one.
4. Check the summary card and click Confirm. Nothing is sent until you click Confirm, and Cancel sends nothing.
5. Miles answers with your report number, for example DP-BUG-0042. Mention it if you write to DriverPass about the same problem.

What is sent

Your words, your screenshot, the page you were on, your browser and the recent error messages from that page. Web addresses are sent without sign-in codes or keys, and passwords, card numbers and keys you type are hidden.

Sending a report changes nothing on your account.

Good to know

Miles does not promise a fix or a date. The DriverPass team reviews every report.

You can send up to 5 reports a day through Miles. For more, email hello@driverpass.com. The same problem on the same page sent again within 10 minutes is only sent once.

Report a problem is for fleet owners and fleet staff who use Miles. For account or billing questions, open a support ticket. For how to do something, just ask Miles.