Message drivers one to one or in a group

Message one driver

1. In the sidebar, open Driver Management > Driver Messages.
2. Tap New, or open the Drivers tab and tap Message next to the driver.
3. Type your message and tap Send. Use the paperclip to attach a photo (JPG or PNG), a PDF or a Word file.
4. Earlier conversations are on the Chats tab. Use Search conversations to find one.

Post to a group of drivers

Groups are for announcements. You post, every driver in the group sees it, and drivers cannot post in the group. Each driver gets a Message button under the group to reply to you privately, so their replies arrive on your Chats tab.

1. Tap New group (or Create group on the Groups tab).
2. Enter a Group name. Under Group type pick a smart group (All drivers, Local only, Highway only, Owner operators) or Custom to tick drivers yourself.
3. Tap Create group, then post your first message.
4. To rename the group or change its drivers, open it and use Edit group in its menu.

Who sees what, and good to know

Driver conversations are a shared inbox. You and every staff member with safety access see all driver chats, including chats a colleague started, so anyone can pick one up.

Drivers get a notification in DriverPass and on their phone if they use the app. A file sent on its own does not notify, so add a short message with it.

Messages are kept as a record. There is no delete button.

New fleet accounts can message drivers once DriverPass approves the account.

To message office staff instead, owners use Employee Management > Messages.