Update your profile without making a second account

Edit the account you already have. Some details are locked and need support to change.

Edit your details

  1. Open your profile. Drivers: My Profile in the sidebar. Fleet employees: My Profile. Fleet owners: click your name at the top right, then Profile. In the app, tap More, then Profile.
  2. Click Edit profile.
  3. Change what you need. Some fields may be locked after you first enter them.
  4. Click Save Changes (drivers) or Submit (fleet owners). Then reopen the profile to check.
Driver profile Fleet profile Fleet employee profile

Email, phone and verification

A driver's email address is shown on the edit page but cannot be changed there. Ask support to change it. Your profile marks contact details as Verified or Pending verification. A new email or number may need to be verified again.

If details are wrong or doubled up

Don't create a new account to fix a detail. A second account splits your documents and history. Open a support ticket from the account you use, or ask your fleet, and say what needs to change. Never use someone else's verification.

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Tell our support team the page you were on, what you tapped and the exact message you saw. Never send passwords or verification codes.

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What you can open depends on your role and your fleet’s settings. A guide never gives access to another person’s documents.

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FAQs

For Employers & Carriers

DriverPass is a driver verification and compliance management platform built to help carriers streamline hiring, onboarding, and fleet compliance, all in one place.
We save you time and money by automating driver onboarding, licence & document tracking, and compliance monitoring, so you can focus on moving freight.
Any fleet size, from 5 to 500+ drivers. We work with local, regional, and long-haul fleets, including carriers in the U.S. and Canada.
Yes. You can add dispatchers, HR, compliance officers, or managers, each with customized permissions.

For Drivers

DriverPass lets you manage all your documents, certifications, and records in one spot. Stay organized and job-ready at all times.
No. DriverPass is free for drivers.
Your profile and the documents you upload are saved in your DriverPass account, not only on your phone. Sign in from any phone or computer to see them. If you can't sign in, tap Forgot password? on the sign-in page. If you lose a paper document, upload a photo of the replacement when you have it.
Yes. You'll get automatic alerts when documents are about to expire and can upload renewals directly from your phone.

For Shippers

Not as a report. Shippers use Secure Trip in DriverPass to follow their own loads. For a carrier's compliance documents, ask the carrier directly.

Compliance & Safety

We track license classes, medical cards, background checks, training completion, and more. You'll get alerts before anything expires.
DriverPass helps you keep the records. It stores driver files such as licences with their expiry dates, shows what is missing or expired, and sends reminders before a licence or document expires. Your fleet is still responsible for meeting DOT, FMCSA and provincial rules, and DriverPass does not give legal advice.
No problem. DriverPass lets you assign different compliance checklists by driver type so nothing falls through the cracks.
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Miles DriverPass Assistant
Hi! I'm Miles, your DriverPass assistant. I can help you learn about our services, features, and how DriverPass works for drivers, fleets, brokers, and shippers. What would you like to know?